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Privacy Policy

  1. The privacy and security of Softgraf’s customers’ data is one of our priorities. We want our clients to feel that they can rely on us, knowing that Softgraf, exercising the utmost care, will guarantee that all data and information entrusted to us are processed only for their purpose and protected from misuse. Under no circumstances will the data entrusted to us be shared or sold to third parties. Below are the most important principles related to privacy protection:
  2. By creating a user account through the store’s website, placing an order, subscribing to a newsletter, filing a complaint, withdrawing from a contract or simply contacting us using a form, you provide us with your personal data, and we guarantee that your data will remain confidential, secure and will not be shared with any third parties without your explicit consent.
  3. We entrust the processing of personal data only to verified and trusted entities providing services related to the processing of personal data.
  4. We use Google Analytics analytics tools that collect information about your visits to the site, such as the subpages you viewed, the time you spent on the site, and the transitions between subpages. For this purpose, Google LLC cookies for Google Analytics are used. As a part of the mechanism for managing cookie settings, you have the opportunity to decide whether or not we will also be able to use marketing functions as part of Google Analytics.
  5. We use marketing tools like the Facebook Pixel to target ads to you. This is related to the use of Facebook cookies. As part of your cookie settings, you can decide whether you consent to our use of the Facebook Pixel in your case or not.
  6. We use Google AdWords remarketing tools. This is related to the use of cookies by Google LLC for the Google AdWords service. As part of the mechanism for managing cookie settings, you have the opportunity to decide whether we are able to use Google AdWords in your case or not.
  7. We are part of the Google AdSense advertising network. This is related to the use of cookies by Google LLC for the Google AdSense service. As part of the mechanism for managing cookie settings, you have the opportunity to decide whether we will be able to use personalized Google AdSense ads in your case or not.
  8. We embed YouTube videos on the site. When you play these recordings, Google LLC Youtube cookies are used.
  9. We provide you with the ability to use social features, such as sharing content on social networks and subscribing to a social profile. The use of these functions is associated with the use of cookies by the administrators of social networks such as Facebook, Instagram, YouTube, Twitter, Google+, LinkedIN.
  10. We use first-party cookies to ensure that the website works properly. If you don’t consider the information above sufficient, you will find further details below.
  11. The administrator of your personal data within the meaning of the provisions on personal data protection is SOFTGRAF Marek Nowak, 51G Plebiscytowa Street, 43-190 Mikołów, NIP: 9540022139, e-mail: kontakt@softgraf.pl. The purposes, legal bases and period of personal data processing are indicated separately in relation to each purpose of data processing.
  12. We process your data during the execution of the Order, issuing an invoice or receipt, and store it for as long as we are obliged to by law.
  13. Each time, the purpose and scope of data processed by the Administrator result from the Client’s consent or applicable provisions of law and are specified as a result of actions taken by the Client in the Online Store or as part of other channels of communication with the Client. For example: the Client’s personal data may be processed for the purpose of granting, presenting or providing them with offers and promotions dedicated to them, tailored to their preferences to the relatively high extent (which may have a significant impact on them) only if the Client has given their consent to this (not available to persons who have not given such consent);
  14. Possible purposes of processing the Clients’ personal data by the Administrator include, in particular:
    • concluding and performing a contract for the provision of services (Account) or taking actions at the request of a future Client prior to its conclusion (we process your data for the purpose of maintaining your Account so that you can enjoy the benefits it offers, e.g. placing orders without having to fill in forms each time, accessing your purchase history, managing your consents on the website, etc. and enabling you to use other services available on our website);
    • concluding and performing the Sales Agreement, or taking actions at the request of the future Customer prior to its conclusion (we need your personal data to execute your order and perform the concluded contract – in particular, to confirm its placement and to reserve or send the selected product to you, as well as to contact you in this matter if necessary);
    • receiving and handling complaints;
    • presenting advertisements, offers or promotions (discounts) concerning the products or services of the Administrator and its partners (the current list of which is provided as part of the online store) intended for all recipients, in particular for the purpose of performing the newsletter agreement;
    • assessment and analysis of activity and information about the Client, in order to present general advertisements, offers or promotions (discounts) concerning the products or services of the Administrator and its partners, in a manner adapted to the interests of a given Client (but without significantly influencing their decisions), in particular for the purpose of performing the newsletter agreement, as well as market and statistical analyses;
    • pursuing claims and defending against claims, including those of third parties – in the case of using most of the functionalities of the online store;
    • compliance with legal obligations arising from regulations, e.g. those related to tax and accounting, especially in the case of paid agreements;
    • conducting correspondence with Clients, including responding to Clients’ messages.
  15. The Administrator may process in particular the following personal data of the Clients:
    • using the Online Store:
      • personal data provided in the form when registering an Account, placing Orders in the online store (in particular: name and surname; e-mail address; contact phone number; address [street, house number, apartment number, postal code, city, country], address of residence/business/registered office [if different from the delivery address], bank account number, and in the case of Clients who are not Consumers, also the name of the company and tax identification number [NIP]) and other data collected during the use of the online store;
      • personal data provided for the purpose of using the newsletter, while filling the contact form, or when filing a complaint;
      • other data, in particular those obtained on the basis of the Client’s activity on the Internet, including those obtained through the online store and/or other communication channels with the Client, using cookies and similar technologies,
  16. Providing personal data by the Client in the online store is voluntary, however, it is necessary to use certain functionalities of our store, for example, for the Client to place an Order and settle it (conclude and perform a Sales Agreement), register an Account (conclude and perform a contract for the provision of services), subscribe to the newsletter or use our forms.
  17. Each time, the scope of data required to conclude a relevant agreement is indicated in advance in the online store (we mean the data the provision of which is necessary to conclude the agreement/use a specific functionality), as part of other communication channels with the Client or in the Terms and Conditions. The consequence of not providing personal data may be the inability to effectively perform the above activities.
  18. The basis for the processing of the Client’s personal data is primarily the necessity to perform a contract to which the Client is a party or the need to take action at the Client’s request prior to its conclusion (Article 6(1)(b) of the GDPR). This applies primarily to personal data provided in the form when registering an Account, placing Orders and concluding a sales agreement in the online store, as well as when subscribing to the newsletter, if such is addressed to Customers. Also in the case of personal data provided to us in connection with the Client’s complaint, the legal basis for their processing is the necessity to perform/service the contract of sale of the Goods being subject to a complaint.
  19. For other purposes (other than those specified above), the Client’s personal data may be processed on the basis of:
    • voluntary consents (Article 6(1)(a) of the GDPR);
    • applicable law – when the processing is necessary to comply with a legal obligation incumbent on the controller, e.g. when the controller settles concluded sales contracts on the basis of tax or accounting regulations (Article 6(1)(c) of the GDPR);
    • necessity for purposes other than those listed above resulting from the legitimate interests pursued by the Administrator or by a third party, in particular to establish, pursue or defend claims, conduct correspondence with Clients, also via contact forms (including responding to Clients’ messages), market and statistical analyses (Article 6(1)(f) of the GDPR).
  20. Personal data may be stored for the duration of the use of the online store (but may be deleted after three years from the Client’s last activity within the online store), in the case of marketing activities – until the Client objects to it, and if they are related to cookies and similar technology, depending on technical issues – until these files are deleted using the browser/device settings (whereby deletion of files is not always necessary equivalent to the deletion of personal data obtained through these files, hence the possibility of objection).
  21. If the processing of personal data is dependent on the Client’s consent, the personal data may be processed until it is withdrawn.
  22. In any case:
    • personal data will also be stored if legal provisions (e.g. accounting or tax) oblige the administrator to process them;
    • Customers’ data will be processed until the order or service is completed and until the statute of limitations or expiration of claims related to the execution of the order or service.
  23. Depending on the scope of personal data and the purposes of their processing, they may be stored for different periods. In any case, a longer period of storage of personal data is decisive, unless the Client expressly requests the deletion of their data.
  24. The GDPR grants you the following rights related to the processing of your personal data:
    • the right to access personal data,
    • the right to rectify personal data,
    • the right to delete personal data,
    • the right to restrict the processing of personal data,
    • the right to object to the processing of personal data,
    • the right to data portability,
    • the right to lodge a complaint with a supervisory authority,
    • the right to withdraw your consent to the processing of your personal data, if you have given such consent.
  25. The rules related to the exercise of these rights are described in detail in Articles 16 – 21 of the GDPR. We encourage you to familiarize yourself with these regulations. For our part, we consider it necessary to clarify to you that the rights indicated above are not absolute and will not be granted to you in relation to all the processing of your personal data. For your convenience, we have made every effort to indicate your rights within the description of individual personal data processing operations.
  26. In matters not regulated by the Regulations, the provisions of the Civil Code and relevant acts of Polish law, as well as European Union law, in particular the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) shall apply.